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Getting Started: Most Frequently Asked Questions About MCW eBridge

Most frequently asked questions for users just getting started with eBridge.

eBridge Support & FAQ Navigation Tip:
For faster reviewing of the FAQs, we recommend selecting ( + expand all ), then pressing Ctrl+F on your keyboard to enter a keyword or phrase in your browser's search box.
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How to register for an eBridge Account

MCW employees may register for an eBridge account at any time. Following the submission of a new registration, please allow one business day for account creation.

To register for an eBridge account:

  1. Go to eBridge.
  2. In the upper right area of the screen click Registration.
  3. Complete the registration form.
  4. Required fields are marked a red asterisk.
  5. After completing the form, click Register.
  6. When your account is active, you will receive an email notification from the eBridge Help Desk with your login information and instructions. 
How do I change or reset my password?
  1. Your password is your MCW Network Password.
  2. MCW-IS has a Self Service Password Reset (SSPR) tool. You must be currently logged in to the MCW network to enroll with MCW-IS to activate this tool.
  3. If you have not enrolled with MCW-IS, and need to reset your password now, call MCW-IS Service Desk (414) 955-4357, option 8.
 

Self Service Password Reset

Logging into eBridge

The eBridge system is connected to the MCW secure network.

  1. Open an Internet browser, such as Microsoft Edge, Chrome, or Firefox. 
  2. In the URL address bar, type ebridge.mcw.edu. OR, go to InfoScope and select the eBridge link from the InfoScope homepage.
  3. The  eBridge login page will be redirected to OneLogin, which is MCW’s system that authenticates your username and password for certain applications. 
  4. Enter your username and password.
  5. Individuals who are configured with Duo Security will be prompted to approve the login. Once approved, you will be logged into eBridge.
  6.  If you are connecting from an on-network location, you will not be prompted for Duo.
  7. If you have any problems logging into the eBridge system, please contact the eBridge Help Desk.

 

Adding a New Role to Your Account

 There are many roles in eBridge. Two of the most commonly requested are Study Staff, to gain access to an IRB Protocol or an IACUC AUA, and Proposal Team, to gain access to the Grants and Contracts Funding Proposal Module.

If you need one of these roles added to your account, please complete a Help Desk Service Request Form and submit it to the eBridge Help Desk.

If you need a role such as Budget Specialist, your Department Administrator can request this on your behalf by using the Update Department Approver Roles Form.

The eBridge Registration Form should not be used for role addition/change requests. The Registration Form is only for those who do not have an account. Ask the Help Desk if you are unsure about your eBridge account status.

If you do not have an eBridge account, complete the eBridge Registration Form, making sure to put a check mark next to the areas of eBridge you will be accessing.

  • Animal Submissions
  • Funding Proposals
  • Human Subject Projects
  • IBC Applications
How can I search for information in eBridge?

If you are trying to find information in eBridge and don’t know the exact name of the project, sponsor, etc., you can use the ‘%’ as a wildcard.  This can be used to search for projects, individual’s names, sponsors, and subcontractors.

For example:

  • Enter FP%34% to get a list of all Funding Proposals with ‘34’ in the ID
  • Enter %Wisconsin% to get a list of all Sponsors, with Wisconsin in the name

 

How to Add a Principal Investigator to a SmartForm
Learn how to add a Principal Investigator (PI) to the SmartForm.

WATCH TUTORIAL

Notify PI to Submit Activity

Notify PI to Submit is an activity button available to Study Team members with edit access. The activity does the following:

  • Sends an email to the PI (copies the person completing the activity) that the application (PRO,AME, CPR, RE, AUA, AA, 3-Year de novo, AR) is ready for the PI to complete the PI Submit activity. The email has a direct link to the submission plus any comments entered from the person completing the activity.
  • Runs the Deferred Validations that check for errors. 
  • Selectable at all times during Pre Submission. Note: email won't be sent until submission is error free, and then can be re-sent as often as needed.
How to Upload a Document in eBridge
  1. Click the Add button
  2. Locate the file on your system.
  3. Click OK to upload. 

Note: To update an existing document that was previously uploaded, use the Upload Revision button.

Watch Tutorial

eBridge Corporate Compliance Guides

Verify and Update SFI Status (PDF)

Financial Conflicts of Interest in Research - FCOI-R 

Significant Financial Interest - SFI (PDF)

Display Problems and How to Clear the Cache

Sometimes when a webpage is opened, the screen doesn't display the content as expected or as stated in the instructions. Perhaps you’re unable to login despite your credentials being correct. Before placing a call to the eBridge Help Desk, try refreshing the browser and clearing the cache.

Refresh the browser
Open Browser, then press the F5 key (For Firefox: Command + R ) 

Clearing the Cache
Open Browser, then use the following keyboard shortcut: Control+Shift+Delete  (On Mac: Cmd +Shift+Delete)